FAQ
Frequently Asked Questions (FAQ)
Welcome to Tarzi’s FAQ section! We’ve compiled answers to commonly asked questions to provide you with quick and helpful information about our store, products, and services.
GENERAL QUESTIONS
Q: What is Tarzi?
A: Tarzi is an online store specializing in high-quality strap sandals, buckle sandals, and the latest trendy footwear. Our collection is designed to offer style, comfort, and durability in every pair.
Q: What materials are your sandals made from?
A: Our sandals are crafted from premium materials, including genuine leather, high-quality synthetic blends, and durable rubber soles. Every pair is designed for long-lasting wear and all-day comfort.
Q: How can I contact Tarzi’s customer support?
A: You can reach out to our customer support team by visiting the "Contact Us" section on our website or emailing us at support@tarzi.shop. We’re always happy to help!
ORDERING AND SHIPPING
Q: How do I place an order on Tarzi?
A: To place an order, browse our website, select the sandals you’d like, and proceed to checkout. Follow the instructions to complete your purchase and enjoy your new stylish footwear!
Q: When will my order be shipped?
Transit Time: Orders typically arrive within 4 to 6 business days (Monday to Friday).
Handling Time: Orders are processed and prepared for shipment within 1 to 2 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 4:00 PM (GMT-05:00, Eastern Standard Time) will be processed the following business day.
Total Delivery Time: The total delivery time, including both handling and transit time, is typically 5 to 8 business days (Monday to Friday).
Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee for all orders shipped via FedEx.
Q: Can I track my order?
A: Yes! You can track your order through the "Track Your Order" page on our website for real-time tracking updates.
Q: What payment methods does Tarzi accept?
A: We accept the following payment methods:
Credit and Debit Cards
- PayPal
- Venmo
RETURNS AND EXCHANGES
Q: What is Tarzi’s return policy?
A: We offer a hassle-free 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Visit our Return Policy page for more details.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team via the "Contact Us" page or email us at support@tarzi.shop. We're here to assist you!
Contact Information
Business Name: Tarzi
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday To Friday)
Business Contact: +1 (301) 654-8153
Business Email: Support@tarzi.shop
Business Address: 146 W Patrick Street, Frederick Maryland 21701, United States